Frequently Asked QuestionsHow much will I pay to have my fish delivered?
For orders up to £50 there is a £7.50 charge this covers up to a total weight of 10kg (minimun order £10).
ORDERS OVER £50 ARE DELIVERED FREE , except Saturdays where there is a £20 delivery charge on all orders.We can also delivered to some areas of the Highlands and Islands (please check post codes in delivery section), there is a£20 delivery charge.
How and when will my fish be delivered to me?
We use an overnight courier company that delivers all our seafood and other produce around the country. We have found them to be very reliable and in almost all cases they will deliver your order before midday, but all delivers will be made by 6pm.. Please note : for next day delivery please place your order by 12 - midday.
Will my fish be vacuum packed and ready to cook or freeze?
All your fish will be vacuum packed and labelled, we suggest a frozen shelf life of around 4 months.
What days will my fish be delivered?
Order Saturday, Sunday , Monday or Tuesday for Wednesday delivery.
Order Wednesday for Thursday delivery.
Order Thursday for Friday delivery.
Can I have a delivery to my home on a Saturday?
Yes if you place your order on Friday before 12 midday we can deliver to you on a Saturday. The courier company charge us £20 for this service. This charge is applicable to all sizes of order delivered on Saturdays.
How will you keep the contents of my order cool?
Firstly we vacuum pack your fish to keep it in prime condition, it is then placed into an insulated polystyrene box.Frozen gel packs are then placed around the fish to keep it cool and in perfect condition.
Can my fish be delivered to me at work ?
Yes that's not a problem ,just tell us the full postal address and post code for your place of work and we will send it there, it's as easy as that.
What happens if I am not at home when my order arrives?
When you place your order you can specify where you would like the courier to leave it, this could be in your garden shed , your garage or with a neighbour but if you are not available to sign for your fish order, we cannot accept liability if it is not there when you return.
If I want fish that is not on your website can I contact you?
Yes we would love to hear from you and we will do our best to source anything that you need. Just call us on 01475 672102 and speak to myself or one of my knowledgeable staff.?
Thanks once again for the fantastic fish we have just received from you. The haddock was superb, and looking forward to salmon.
Cecilia Nicholson, Avening